Policies & Terms

Welcome to Stepping Stones of the Carolinas. By using this website, placing an order, or engaging with any of our services, you agree to the following terms and conditions. Please read them carefully.

Orders & Payment

• All custom mobility aids are handmade to order and crafted with high attention to detail.
• Full payment is required at the time of order unless otherwise agreed upon.
• We reserve the right to cancel or refuse any order at our discretion (e.g., due to suspected fraud or supply limitations).

Custom Work

• Once production begins, changes to design, customization, or sizing cannot be made.
• Product photos are representative. Because every piece is handcrafted, slight variations are expected and part of the charm.

Shipping & Delivery

• Shipping timelines are provided as estimates based on current production volume.
• We are not responsible for delays caused by third-party carriers.
• Tracking information will be provided once your order ships.

For more details, see our Shipping Policy.

Cancellations & Refunds

• Orders may only be canceled within 24 hours of purchase.
• Because our products are custom-made, all sales are final once production has started.
• In the rare event of a damaged or incorrect item, please notify us within 3 days of delivery with clear photos.

More information available under our Refund Policy.

Website Usage

• All content on this site, including text, images, and product descriptions, is the intellectual property of Stepping Stones of the Carolinas and may not be used without permission.
• We reserve the right to update product details, pricing, or policies at any time.

Links to Other Services

• Our website may include links to third-party tools or services (e.g., payment processors or scheduling platforms). We are not responsible for the practices or policies of these external sites.

Contact Us

For any questions or concerns about our Terms of Service, email us at info@yoursteppingstone.org or via message (Contact Us).

Terms of Service.

(Last Updated: July 23, 2025)

Privacy Policy.

At Stepping Stones of the Carolinas, your privacy is important to us. This policy outlines how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our services.

What We Collect

We may collect the following information when you:
• Place an order
• Sign up for email updates
• Submit a contact form
• Schedule a consultation

This may include:
• Name
• Email address
• Shipping address
• Phone number
• Custom measurements or preferences (only when voluntarily provided)

How We Use Your Information

We use your information to:
• Fulfill and ship orders
• Respond to inquiries or custom requests
• Provide order status updates
• Send marketing or newsletter emails (if you’ve opted in)
• Improve customer experience and website functionality

Email Subscriptions & Marketing

If you choose to sign up for our newsletter or email updates, we may send occasional emails with updates, promotions, and product releases related to Stepping Stones of the Carolinas.

You may unsubscribe at any time by clicking the “unsubscribe” link in the footer of our emails or by contacting us directly at info@yoursteppingstone.org.

We will never sell, rent, or share your email address with third parties.

HIPAA & Healthcare Information

Although we are not a healthcare provider, we understand the sensitivity of working with individuals who use mobility aids. Any information you voluntarily provide that relates to health or mobility will be treated with respect and confidentiality.

If you choose to share personal or medical context during a consultation or order request, we will only use that information to better serve your needs and never for any unrelated purposes.

For HIPAA-compliant consultations, our premium scheduling service (when activated) will meet those requirements to protect sensitive health-related conversations.

Security & Third-Party Tools

Our website is hosted on a secure platform (Squarespace) and uses trusted third-party tools for payment and calendar scheduling (e.g., Stripe, PayPal, Acuity). Your information is protected through encrypted channels and is not stored locally by us.

We never have direct access to your full credit card or banking details.

Your Rights

You have the right to:
• Request a copy of the data we hold about you
• Correct or update your personal info
• Request deletion of your data (where applicable)

To make a request, please email info@yoursteppingstone.org.

Policy Updates

We may update this policy periodically. If any material changes are made, we will post them here and update the date at the top of the page.

Refund Policy.

We want you to love your custom mobility aid. Each item is handmade with care, intention, and a high level of detail. Because of the personalized nature of our products, all sales are final and non-refundable once production has started.

❗Important Notes:

  • If you need to cancel your order, please contact us within 24 hours of purchase.

  • If your item arrives damaged, incorrect, or defective, please notify us within 3 days of delivery with clear photos so we can address the issue promptly.

  • Refunds or store credit may be granted on a case-by-case basis for eligible issues such as damage caused in transit.

  • All customizations, embellishments, and size adjustments are considered final sale and cannot be changed once production has begun.

Thank you for understanding and supporting our small business!

Shipping Policy.

At Stepping Stones of the Carolinas, every order is handcrafted with care, so we want to ensure your pieces arrive safely and promptly.

Domestic Shipping (U.S. Orders):
We primarily ship via USPS, UPS, or FedEx depending on the item size and destination. Most domestic packages include tracking and insurance.

  • Standard Shipping: Typically takes 3–7 business days after the production window.

  • Expedited Shipping: Available upon request. Contact us prior to ordering if you need a rush delivery.

International Shipping:
We do offer international shipping to select countries. Please note that delivery times vary and additional customs fees may apply, which are the responsibility of the customer.

Shipping Charges:
Shipping costs are calculated based on the size and weight of the mobility device, packaging, and destination. You’ll receive a quote prior to the start of production.

Combined Shipping:
For multiple items purchased in one order, we’ll do our best to package them together and adjust shipping fees accordingly.

Lost or Damaged Packages:
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery. We’ll work with the carrier to file a claim and help resolve the issue.

Shipping Address:
Please double-check your shipping address at checkout. We are not responsible for delays or losses due to incorrect or incomplete addresses.

Our goal is to deliver beauty and support in every box. If you have any questions about your shipment, don’t hesitate to reach out to info@yoursteppingstone.org.

Ready to Ship.

Terms & Conditions

Our Ready to Ship items are pre-designed, pre-crafted, and packaged with care — no customization required. These limited-edition pieces are available in small quantities and are usually shipped out within 2–4 business days of your order being placed.

While they still reflect the same Stepping Stones quality and signature style, Ready to Ship items are sold as-is and cannot be altered or personalized. If you’d like a specific design, quote, or color scheme, we invite you to explore our Custom Order options instead.

Please note: Shipping timelines may vary slightly during holidays or peak seasons, but we’ll always do our best to get your items to you promptly!

Production Time.

Terms & Conditions

Every custom item from Stepping Stones of the Carolinas is handcrafted with care, creativity, and intention — and that takes time.

Standard production time for custom orders is 2–4 weeks, depending on the complexity of the design, materials requested, and current order volume.

If you need your item by a specific date (e.g., for a special event, photo shoot, or recovery milestone), please reach out before placing your order to confirm if a rush option is available. Additional fees may apply for expedited requests.

We’re committed to making sure your Stepping Stone is not just beautiful — but meaningful and made-to-last. Your patience is appreciated as we bring your vision to life.

HIPAA Notice

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HIPAA Notice *

HIPAA & Health Information Disclaimer.

Stepping Stones of the Carolinas is committed to maintaining the privacy and confidentiality of any health-related information you choose to share during consultations or custom order requests.


• We will never sell or disclose your information for marketing purposes.
• Information collected is used solely to personalize your experience and fulfill your order.
• If you have concerns about sharing sensitive information, we encourage you to reach out directly via email to discuss alternative options.